Issues list

Privacy Statement

This privacy statement is designed to help you understand how GetLitt may collect and use personal information about you for use in our products and services. This Privacy Statement applies to GetLitt and C3 Solutions, our parent company as well as all C3 Solutions owned and operated websites, domains, services, applications, and products.

This Statement informs you of our privacy practices and the choices you can make about the way we collect and use information about you, including information that may be collected from your online activity, use of our products and services.

Use and Purpose of Collected Personal Data

The term "Personal Data" means information relating to an identified or identifiable natural person. That is, someone who can be directly or indirectly identified. This may include your full name, physical address, email address, telephone number, IP address, or any other personal information that, alone or in combination with other information, enables contact with you physically or online.

When We Collect Personal Data

We collect Personal Data that you knowingly and voluntarily provide when you:

  • Interact with our websites;

  • Register for any of our services;

  • Submit requests, suggestions, or other communications to us;

  • Choose to share usage information regarding GetLitt products and services with GetLitt

What Data We Collect

We collect information that is directly provided by you, collected automatically, and gathered from third parties.

Information Directly Provided by You

  • Contact Data – We may collect contact data including your first name, last name, telephone number, email address, and other similar contact information.

  • Payment Data – We collect data necessary for processing payments and fraud prevention however no information is saved by GettLitt. All data is maintained and secured by our third party payment partner under high security.

  • Account Data – We collect anything related to the account you create, this may include information such as your username, how you purchased or signed up for GetLitt products and services, or events, your transaction, billing, and support history.

  • Location Data – We may collect geolocation data when you enable location-based services or when you choose to provide location-related information during product, service, or event registration.

  • Security Credentials Data – We collect user IDs, passwords, password hints, and similar security information required for authentication and access to GetLitt accounts.

  • Demographic Data – We may collect certain demographic data including country, gender, age, preferred language, general educational and employment background.

  • Preferences – We collect information about your preferences and interests as they relate to our products, services (both when you tell us what they are or when we deduce them from what we know about you) and how you prefer to receive communications from us.

  • Social Media Data – We may provide social media features that enable you to share information with your social networks and to interact with us on various social media sites. Your use of these features may result in the collection or sharing of information about you, depending on the feature. We encourage you to review the privacy policies and settings on the social media sites you use to make sure you understand the information that may be collected, used, and shared by those sites.

  • Other Unique Identifying Information – Examples of other unique information that we may collect from you include information you provide when you interact in-person, online or by phone with our customer support, your responses to customer surveys or contests, or additional information you have provided to us to facilitate delivery of website content, services and to respond to your inquiries.

Information Collected Automatically

We use technology integrated into our websites, products, and services that you can choose to enable to provide us with automated data collection. Such information may include:

  • Product Usage Data - We may collect product usage data from you for the purposes of research and innovation, managing your user experience, and to provide personalized communications and/or advertising to you in accordance with your privacy preferences settings.

  • GetLitt Service Usage Data - When you use GetLitt trial or subscription account, we collect information about your use of the GetLitt service.

  • Device Data - Data collected from Google Analytics and/or Zoho Analytics may provide us with information regarding your device type (mobile, tablet, desktop/laptop, etc.), operating system, and type of browser. This helps us prioritize support for popular configurations.

  • Application Data - We may collect data regarding key performance metrics of the GetLitt application in order to understand if there are issues.

  • Website Browsing Data – We collect information about your visits and activity on our GetLitt website, including the content that you view and interact with, and other clickstream behavior (such as the pages you view, the links you click or which items you've downloaded). Some of this information is collected using our Automatic Data Collection Tools (cookies).

Information Collected from Third Party Sources

We may also acquire data from third-party sources that we deem to be credible and that are either publicly-available, or available on a commercial basis. Such information may include:

  • Personal data - We may collect Personal Data such as your name, email address, preferences, interests, and certain demographic data. For example, Personal Data may be collected when you access our applications through social media logins (e.g., logging into our applications using your Facebook or other social media credentials). The details we receive may depend on your social media account privacy settings.

  • Combined data - In order to ensure data accuracy and offer personalized services, content, and marketing, we may link or combine the information that we collect from the different sources outlined above. For example, we may compare the geographic information acquired from commercial sources with the IP address collected by our Automatic Data Collection Tools (cookies) to derive your general geographic area. Information may also be linked via a unique identifier such as a cookie or account number.

Other Information We Collect

We may also collect information and data you choose to provide that is not Personal Data, such as your occupation, affiliated companies, and general location. Additionally, we may collect technical information relating to your mobile phone, mobile device or computer and the way you interact with the Site, such as your IP address, browser type, and aggregate user data. This information is used to identify your internet browser, store your user preferences, authenticate user sessions, and provide services.

How We Use Personal Data

We use your personal data for the following purposes:

Transaction Processing and Account Administration

To process transactions and orders of our products or services (including payment processing), to provide troubleshooting or consulting for our products or services, and for account administration.

Managing Your Customer Experience

To maintain accurate contact and registration data, deliver customer support, and to offer products, services, and features that may interest you. We also use your data to deliver personalized communications and create recommendations based on your use of GetLitt products, services, features, and your visits on our websites.

Administrative Communications

To answer questions or to provide information, support, or advice about existing and new products or services.

Business Operations

To conduct ordinary business operations, e.g., conducting business research and analytics, corporate reporting and management, staff training and quality assurance purposes (which may include monitoring or recording calls to our customer support).

Research and Innovation

To develop new products, features, and services using research and development tools, and incorporating data analysis activities.

Security

To maintain the integrity and security of our websites, products and services and preventing and detecting security threats, fraud, or other criminal or malicious activity that might compromise your information or the information of other customers and/or website visitors.

Compliance With Law

We collect and store data as required to be compliant with applicable laws, regulations, court orders, government, and law enforcement requests.


Third Parties With Whom We Share Your Data


Sharing With C3 Solutions Our Parent Company

We may transfer your data to C3 Solutions within Canada for the purposes outlined in this Privacy Statement. Furthermore, our privacy guidelines are communicated to our employees on an annual basis as part of our mandatory security and privacy awareness training. By accessing our websites, registering a product or for services, creating an account, or otherwise providing us with your personal data, you consent to the transfer of your personal data throughout the C3 Solutions network.

Sharing Data With Third Party Service Providers

We will not share Personal Data with third parties that would directly contact you without your explicit consent to be contacted by a partner. However, we may provide information and data that is not Personal Data, to our third party providers for any purpose including primarily customizing and targeting advertising messages.

We work with a small number of external service providers to plan, manage and/or support certain aspects of our business operations on our behalf. These service providers may provide services such as credit card processing, marketing activities, or data hosting. Our service providers are required to safeguard any Personal Data they receive from us and are prohibited from using the Personal Data for any purpose other than to perform the services as instructed by GetLitt.

Example of our third party service providers and the use of your data:

  • Facebook - We service a growing community of global followers on Facebook and use the platform to inform this community of new content available. We use a Facebook cookie to match audiences and enable us to ensure we can deliver advertising to our Facebook GetLitt followers and additional audiences that we think would be interested in the content.

Sharing Financial Information

GetLitt uses third party payment processors to process payments made to us. In connection with the processing of such payments, we do not retain any personally identifiable information or any financial information such as credit card numbers. Rather, all such information is provided directly to our third party processors. These third party processors currently include Stripe.

How We Keep Your Data Secure

To prevent unauthorized access or disclosure, and to ensure the appropriate use of your information, we utilize reasonable and appropriate physical, technical, and administrative procedures to safeguard the information we collect and process. We retain the data only as required or permitted by law, and while the data continues to have a legitimate business purpose.


Your Privacy Preferences

You have the option of subscribing to communication from us. You can change your choices at the data collection point, or by editing your personal account information. Please note that these options do not apply to communications primarily for the purpose of administering order completion, contracts, support, updates, or other administrative and transactional notices, where the primary purpose of these communications is not promotional in nature.

Subscription Communications and General Comunications

GetLitt subscription communications include email newsletters, software updates, maintenance notifications, etc. that may be expressly requested by you or which you consented to receive.

After you consent to such communications, you may opt out of receiving them by using one of the following methods:

  • Select the email's "Unsubscribe" link and follow the instructions included in each email subscription communication.

  • Editing your personal account information in Account tab on the GetLitt homepage

Changes to our privacy policy

From time to time, we may change our privacy policies. If we make a change, it will not affect any choices you may have made about any information you gave us before that change. Any changes will be reflected in an updated privacy statement that will be posted on our websites.

Contact Us

If you have any questions or concerns about our Privacy Statement, our collection and use of your data or a possible breach of local privacy laws, you can contact us via email to info@getlitt.online or write to us at the address below:

GetLitt
52 Jasper Avenue
Picton, ON K0K 2T0

All communications will be treated confidentially and we will take reasonable steps to verify your identity, such as requiring a password and user ID or confirming personal information, in order to validate any requests, questions or concerns. Upon receipt of your communication, a representative will respond to you within a reasonable time to address your requests, questions or concerns and ensure that they are resolved in a timely and appropriate manner.